Returns

RETURN DUE TO WRONG DELIVERY

a) In all cases where other items than those sold are delivered, the customer may return the items for check and mistake confirmation. In this case, the costs of returning the items to the company as well as the costs of returning to the customer shall be borne by the Company. However, if it is found that there was no mistake or mismatch with the order then the above costs shall be borne by the customer, and the Company shall be entitled to refuse to re-dispatch and deliver the items until the customer pays the above expenses.

b) The return of the item by the customer to the Company shall take place within a seven (7) day period and be subject to a written notification to the Company. Otherwise, it shall be considered that the customer has accepted the receipt.

c) Any reduction in the value of the item under the responsibility of the customer, determined by the Company and at a rate not exceeding 30%, shall be offset against the reimbursable price, so the Company returns the remaining balance. However, the entire value of any damaged items shall be offset against the customer.

 

RETURN OF DEFECTIVE ITEMS

a) In case the item has a manufacturing defect, if this is verified by the Company, then the item shall be replaced under the responsibility and at the expense of the company. However, if the company discovers that there was no defect, then any expense incurred for return, inspection and reshipping of the item, shall be under the responsibility of the customer and the Company shall be entitled to refuse to re-dispatch and deliver the item until the customer pays the above expenses.

b) If replacement is impossible, then the customer is advised to repair the item. If the customer does not wish to repair the item, the transaction shall be canceled as far as the defective item is concerned and the Company, if it has received the payment, shall reimburse the price to the customer. In particular, in the case of credit card billing, if the Company received the payment from the Bank before the withdrawal and return of the item, the Company will be obliged to inform the Bank about the cancellation of the transaction and the Bank will carry out any transaction provided for, based on the contract it has drawn up with the customer. The company, following this update, has no responsibility for the time and manner of execution of the settlement, governed by the aforementioned contract. Otherwise (in the case of, for example, the use of a credit card), the Company shall take legal action to cancel any charge to the customer.

c) Any reduction in value of the item under the responsibility of the customer, determined by the Company and at a rate not exceeding 30%, shall be offset by the reimbursable price, so the Company returns the balance. However, the entire value of any damaged items shall be offset under the responsibility of the customer, but this value shall be deducted from the amount deriving from the defect of the item.

d) The return of the product by the customer to the Company shall take place within a seven (7) day period and be subject to a written notification to the Company. Otherwise, the receipt by the customer shall be considered implicit.

 

WITHDRAWAL

The customer has the right to withdraw from the purchase contract within 14 calendar days from the date of delivery of the items. The withdrawal shall occur under the following conditions:

(i) This withdrawal is unjustified and without any charge, and if the item has already been delivered, the customer must return the item exactly in the condition he received it, with all its parts, the accompanying forms and the packaging in excellent condition. The return of the item is accepted only if the customer has first paid out any amount that has been charged by the company for sending the item to him and the shipping costs for the return of the item. From 1 January 2021, the United Kingdom is no longer part of the EU single market and the EU customs union meaning customs or tax formalities will be required for goods – including for return shipments. Return shipments from UK, require also the payment of the custom fees from the client.

ii) The notice of withdrawal shall be made in writing or electronically and the Company is required to send a confirmation of receipt of notice of withdrawal as soon as it receives it.

iii) Following the notice of withdrawal, the Company is required to reimburse the price received within 14 days from the receipt of the items. The company may refuse to reimburse the price until the items are delivered in excellent condition, without damage and can be resold to third parties. Any reduction in the value of the item under the responsibility of the customer, determined by the Company and at a rate not exceeding 30%, shall be offset against the reimbursable price, so the Company returns the remaining balance. However, the customer shall offset the entire value of any damaged items.

iv) The money will be returned to the customer by the same means as the original collection. In particular, in case of a credit card billing, if the Company received the payment from the Bank before the withdrawal and return of the item, the Company will be obliged to inform the Bank about the cancellation of the transaction and the Bank will carry out any transaction provided for, based on the contract it has drawn up with the customer. The company shall have no responsibility for the time and manner of execution of the settlement, governed by the aforementioned contract.